Payment and Refund Policy
Introduction
This Refund and Returns Policy outlines the conditions and procedures for refunds and returns for services offered by GROUPE LUNA GLOBAL LLC in partnership with LUNABAZAR ("Company") via the SaaS platform AilunaPro.com. By using our services, you agree to the terms of this policy.
Accepted Payment Methods
The following payment methods are accepted for purchases on AilunaPro.com:
- Credit Card
- PayPal
- Bank Transfer (including worldwide, SEPA zone, and instant bank transfers)
How to Pay for Subscriptions
1. Credit Card
- Enter your credit card details during the checkout process.
- Accepted cards include Visa, MasterCard, American Express, and Discover.
- Payments are processed securely via our payment gateway.
2. PayPal
- Select the PayPal option during checkout.
- You will be redirected to the PayPal website to complete your payment.
- Ensure your PayPal account has sufficient funds or is linked to a valid payment method.
3. Bank Transfer
- Select the Bank Transfer option during checkout.
- You will receive our bank details to complete the transfer.
- Include your order number as a reference for the transfer.
- Note the processing time: worldwide (7-14 business days), SEPA zone (2-3 business days), instant bank transfer (immediate).
Affiliates and Referrals
1. Affiliate Program
- Registration: Affiliates can sign up through our affiliate portal. Once approved, you will receive a unique affiliate link to share with your audience.
- Earning Commissions: Affiliates earn commissions based on the number of successful subscriptions generated through their affiliate link. The commission starts at 10% of the subscription fee.
- Commission Tiers: The percentage of commission can increase based on the volume of referrals. Higher tiers with increased commission percentages are available for affiliates who consistently generate high numbers of subscriptions.
- 10% for up to 10 subscriptions per month
- 12% for 11-20 subscriptions per month
- 15% for 21+ subscriptions per month
- Payments: Commissions are calculated at the end of each month and paid via PayPal or bank transfer. Affiliates must ensure their payment details are up to date in their affiliate portal.
- Reporting: Affiliates can track their earnings, referrals, and payment status through the affiliate portal.
2. Referral Program
- How it Works: Existing users can refer new users through their account dashboard by sharing a unique referral code.
- Earning Rewards: Referrals must use your unique referral code when signing up. Rewards or discounts are earned for every successful referral that subscribes to our service.
- Reward Details: Referral rewards can include discounts on future subscriptions or credits applied to your account, which can be used for future purchases.
Refund Policy
1. Eligibility for Refunds
- Monthly Subscriptions: Monthly subscriptions are non-refundable after the start of the billing period.
- Annual Subscriptions: Annual subscriptions are eligible for a refund within 30 days of the initial purchase. After this period, no refunds will be issued.
2. Refund Process
- Refund requests must be submitted in writing to [email protected], including purchase details and the reason for the request.
- Once approved, refunds will be processed using the same payment method as the original purchase.
- Processing times for refunds vary by payment method:
- Credit Card: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfer: 7-14 business days, depending on the bank and region
3. Exceptions
- No refunds will be issued for services used in violation of the Company's terms and conditions.
- Transaction fees or other banking fees are non-refundable.
Returns Policy
1. Nature of Services
- As a SaaS platform, the services provided are digital and intangible, and therefore not subject to physical returns.
- Users may cancel their subscription at any time, but no refunds will be issued for the current billing period except as specified in this policy.
2. Subscription Cancellation
- Users can cancel their subscription by contacting customer support at [email protected].
- Upon cancellation, users will retain access to the service until the end of the current billing period.
Claims and Disputes
1. Claims
- Claims regarding refunds and returns should be sent to [email protected]. Our customer support team will endeavor to resolve claims within 14 business days.
2. Disputes
- Unresolved disputes will be governed by the laws of the State of Delaware and handled by the competent courts in Delaware.
Policy Changes
The Company reserves the right to modify this refund and returns policy at any time. Changes will be posted on this page with an updated effective date. It is advisable to review this policy periodically to stay informed of any changes.
Contact Information
For any questions regarding this refund and returns policy, please contact us at:
GROUPE LUNA GLOBAL LLC
16192 Coastal Hwy,
Lewes, DE 19958,
Email: [email protected]